General

Product FAQs

• What is an IP Rating?
• What is LED Lighting?
• How to sync a DC Fan Remote
• What’s the Difference Between 12V, 24V, and 240V Outdoor Lighting?
• What to Do If Your Fan Remote Isn’t Charging (USB-C Rechargeable Remotes)
• Which Ceiling Fans Are Suitable for Outdoor Use?

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How to Videos

• How to Clean Your Fanaway Ceiling Fan Blades
• How to Pair Your Type A Remote With Your Ceiling Fan
• How to Pair Your Radar/Fraser Remote With Your Ceiling Fan
• How to Pair Your Whitehaven Remote With Your Ceiling Fan
• How to remove a Downlight without damaging the ceiling
• How to set up custom routines for your GE Imagine lights

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Account

• What is Beacon Trade?
• I'm a Beacon Trade member. How do I link my Facebook, Google or Apple ID to my trade account?
• How do I set up a Beacon account?
• How do I become a Beacon VIP?
• I've forgotten my password. How do I reset it?
• I can't remember my login details. How can I retrieve them?

Stock Availability & Products

• How do I check the stock availability for delivery and in-store pick up?
• How does Click & Collect work?
• Where are your local dealers located?
• The product I want is out of stock, how do I place a back order?
• How does your’ LED Downlights - Lowest Price Guaranteed’ work?

Return & Warranties

• I was told there’s a form online to complete for a warranty issue – where can I find it?
• What is your returns policy?
• What is your warranty policy?

Delivery

• How long will delivery take?
• When can I collect my Click & Collect order?
• How much does delivery cost?
• If I choose Click & Collect, can someone collect my order on my behalf?
• Does someone need to be at home when my order is delivered?
• How do I track my order?

Payments

• How do I place an order with a coupon code?
• Do you accept Beacon Gift Cards online?
• Is my payment information secure?
• How do I pay with credit card or PayPal?
• What is Afterpay and how do I use it?

Order Issues

• I placed my order over 72 hours ago and I haven't heard from Beacon Lighting yet.
• I received a product that was faulty. How do I replace it?
• I'm having difficulty placing an order on the website. Who can I call for help?
• I placed my order and received notification from a store 2 weeks ago, but I still haven't received my order.
• Part of my order is missing. Who should I contact?