Beacon Lighting offers a full refund or exchange for change of mind purchases within a 30-day period with proof of purchase (receipt or website order confirmation email).
You have three options for returning your goods.
1. Returns of purchases made in-store
To receive an immediate exchange or refund, you can return the goods within 30 days to any Beacon Lighting store. A refund or exchange will be made at the same value as the original purchase price. You must present a copy of your store receipt.
Refunds will be issued to the original payment method or card used at the time of purchase.
All goods must be returned in original packaging, in a resalable condition and have not been installed.
2. Returns of purchases made online
To receive an immediate exchange or refund, you can return the goods within 30 days to any Beacon Lighting store. A refund or exchange will be made at the same value as the original purchase price, excluding freight if you had your order home delivered. You must present a copy of your store receipt or website order confirmation email.
Refunds will be issued to the original payment method or card used online at the time of purchase.
All goods must be returned in original packaging, in a resalable condition and not been installed.
3. Return by shipping
To arrange a refund or exchange by sending the goods back to Beacon Lighting, please email our online sales support team on support@beaconlighting.com.au or call 03 8561 1599 (Mon-Fri, 8.00am-7.00pm Saturday 9.00am-5.00pm AEST, and Sunday 10.00am-5.00pm AEST).
You will need to cover the cost of the freight, and include your original receipt or website order confirmation email with your returned items. All goods must be returned in original packaging, in a resalable condition and not been installed.
Shipped returns may take up to 14 days to process, and notification will be by email.
Please see our Returns & Warranty policy here.