That’s not normal at all. We’re sorry for the inconvenience this has caused but be assured that we’ll do our best to get to the bottom of this.
Please email support@beaconlighting.com.au or call 03 8561 1599 (Mon-Fri 8am-7pm AEST, Sat 9am-5pm and Sun 10am-5pm AEST) with your order number, and our online sales support team will help you out.