Thanks for purchasing your installation with Beacon Lighting. There is one more step to complete, and then we will take care of the rest.
What Happens Next
- Complete the Installation Service request form at the following link: Installation Request Form
- As soon as we receive your form, we’ll assign your Beacon Lighting Preferred Electrician and send you their details within 2-3 business days.
- Within 3–5 business days, your assigned electrician will contact you to confirm your booking date and time
- Installation day. The electrician will install your new product, provide your safety or compliance certificate, dispose of the packaging and clean up the site.
Getting Ready for Your Appointment
A few things to have sorted before the electrician arrives:
- Have your product on hand. Your new fan, light or exhaust fan needs to be on site, still in its box, on the day of installation.
- Clear the area. Please make sure the space beneath the installation point is clear and accessible.
- Someone aged 18 or over and with the authority to approve any additional work and associated costs, should be home. The electrician will need access to the room, the switchboard and your power supply may need to be turned off for a period of time.
- Check your ceiling height. The service covers ceilings up to 3m for fans and exhaust fans/heaters, and installation heights up to 5m for exterior lighting.
If anything about your job falls outside the standard inclusions, let the electrician know when they contact you. Additional charges may apply.
What The Service Includes
- Assembly and standard installation of your new product, along with any switches included in the box
- Disconnection and removal of your existing product (replacement services only)
- A safety certificate or compliance certificate, as applicable
- Disposal of packaging and site clean-up
- Travel of up to 20km from the Beacon Lighting store of purchase
Frequently Asked Questions
I have completed the form but have not heard anything. What should I do?
Please allow up to 3 business days from the time you submitted your request form. If you have not heard from us after that, contact your local Beacon Lighting store and our team will follow up on your booking.
My product has not arrived yet. Can I still submit the form?
Yes. Submit your request form as soon as you have your order details. Let us know your expected delivery date and we will pass this along to the electrician.
Do I need to be home for the installation?
Yes. Someone aged 18 or over and with the authority to approve any additional work and associated costs, needs to be present so the electrician can access the room and your power supply.
Will the electrician take away my old fan or light?
For replacement services, the existing product is disconnected and removed. The electrician will only dispose of packaging.
Will I receive a compliance certificate?
Yes. A safety certificate or compliance certificate is provided as applicable to your state and the work completed.
My ceiling is higher than 3m, or I live more than 20km from the store. What happens?
Let the electrician know when they contact you to arrange your appointment. These jobs can often still go ahead, but additional charges may apply.
I purchased more than one fan. Will they all be installed in the same visit?
Yes, as long as you’ve bought an installation service for each product and they’re all available on the day. If an item isn't ready and requires a return visit, additional fees may apply at the electrician’s discretion.
I live in NSW. Why can I not book an installation?
Our installation and replacement services are not currently available in New South Wales. You can use our Electrician Finder to locate a licensed electrician in your area.