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Order Issues

  • I placed my order over 72 hours ago and I haven't heard from Beacon Lighting yet.
  • I received a product that was faulty. How do I replace it?
  • I'm having difficulty placing an order on the website. Who can I call for help?
  • I placed my order and received notification from a store 2 weeks ago, but I still haven't received my order.
  • Part of my order is missing. Who should I contact?

Popular Questions

  • I was told there’s a form online to complete for a warranty issue – where can I find it?
  • How do I check the stock availability for delivery and in-store pick up?
  • How long will delivery take?
  • I placed my order over 72 hours ago and I haven't heard from Beacon Lighting yet.
  • I received a product that was faulty. How do I replace it?

Speak to our customer service on live chat

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Our customer support service will answer any questions you may have and give you any advice you many need. We also have live chat, an instant messaging service that means you can have a conversation with us without even picking up the phone! You can also reach us on 03 8561 1599 or via email at support@beaconlighting.com.au

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